On encountering Kafka.
Posted in Britain, Call Centres, Communication, Kafka, Kafkaesque on July 15, 2007 | 2 Comments »
You had a particularly frustrating experience with a call line this last week.
It wasn’t the endless pressing of first ‘one’, then ‘two’, then ’seven’, then ‘five’, then ‘two’, then ‘eight’, then ‘one’ as you work your way though the seven levels of hell. This you could handle.
Although it was somewhat dispiriting to have the traditional muzak replaced by [...]
